Dear Hasan,
It's my pleasure to share with you that that the transaction to merge The Planet® and SoftLayer® is complete! There will soon be public announcements, but I would like to talk with you firsthand about the new opportunities and capabilities that it brings.
I will call you in the next few days to answer any questions you have about the merger and any changes it might bring. There has been plenty of speculation, and I want you to hear directly from me about the exciting road ahead.
We highly value your business and trust, and have worked hard to create a seamless transition. Your SoftLayer accounts and services remain unchanged. But now, joined with The Planet's scale of operations, highly-trained and certified engineers, and multiple data center locations, we are able to bring you even more options for meeting your hosting needs.
You'll receive greater value through:
* An expanded product line, with the full-range of hosting solutions available from one provider.
* Increased geographic diversity for greater redundancy and more direct connections to customers, including an entry point for our international operations.
* An improved Service Level Agreement with 100% uptime and 2-hour or less hardware replacement (failure or upgrade) guaranteed.
* Expanded partnerships with industry leaders, leveraging our two companies' collective experience, relationships, and buying power.
And to celebrate the merger and thank you for your support, we will be upgrading our standard included public bandwidth to 3TB for all current and future SoftLayer servers! Until this information is made public, please consider it confidential.
I will send you a note this week to schedule time for a discussion that's convenient for you. We continue to be committed to providing the world-class products, support, and personal service that you've come to expect from us.
Sincerely,
Arielle Morris
