Merhabalar;
Birisiyle bir aış veriş yapmıştım paypal hesabıma 25dolar göndericekti fakat çok sonraları öğrendimki paypal hesabına para gönderilebilmesi için premier olması gerekiyor o zaman süresinde ben standart üye idim.Gelelim konuya Kişi parayı gönderdikten 1 hafta sonra paypaldan mail geldi;
Mail şu şekilde;
Bu mailin ardından birkaç gün sonrada aşağıdaki mail geldi;
Hesabıma girdiğimde kredi karı bilgisinin hemen altında -35$ negative balance görünüyor. Restore negative balance tıkladığımda ise servis geçici olarak hizmet veremiyor diyor. Yaklaşık 1 haftadır böyle.
2 Gün önce mail attım paypala. Birileri nasıl hesabımdan 35 dolar çekebilir kapatın hesabımı şeklinde.Gelen cevap ise şu şekilde oldu;
Kısaca ben bu durumdan hiçbirşey anlamadım paypaldan çok iyi anladığım söylenemez lakin yapmam gereken nedir? Hesabı kapatmak için negative balanceden çıkmam gerekiyor bunun içinde 35 dolar benden çıkacak yine. Ama sistem hata verdiğinden onuda yapamıyorum.
Birisiyle bir aış veriş yapmıştım paypal hesabıma 25dolar göndericekti fakat çok sonraları öğrendimki paypal hesabına para gönderilebilmesi için premier olması gerekiyor o zaman süresinde ben standart üye idim.Gelelim konuya Kişi parayı gönderdikten 1 hafta sonra paypaldan mail geldi;
Mail şu şekilde;
Kod:
Dear xxxxxxxxxxxxx,
We recently notified you that one of your buyers filed a chargeback
with
their credit card company indicating unauthorized credit card use.
It is PayPal's standard practice to attempt to dispute wrongful
chargebacks. After careful consideration of the information provided by
you
and the buyer regarding the transaction detailed below, we have
determined
that we will be unable to successfully dispute this chargeback with the
buyer's credit card issuer.
Since the credit card issuer granted the chargeback to the buyer, we
have
debited $25.00 USD from your PayPal account in order to reimburse the
buyer. This is in accordance with the terms of the PayPal User
Agreement.
Also, PayPal was charged a settlement fee. As a result we debited your
PayPal account to pay for this fee. This action was taken in accordance
with the terms of the PayPal User Agreement.
Please review the transaction information below and other details about
this case.
-----------------------------------
Details of Disputed Transaction
-----------------------------------
Buyer's Name:xxxxxxxxxx
Buyer's Email:[email protected]
Transaction Date:Dec 19, 2007
Your Transaction ID: xxxxxxxxxxxxxxx
Buyer's Transaction ID: xxxxxxxxxxxxxxxxxxx
Transaction Amount:-$25.00 USDCase #:xxxxxxxxxxxxxxxxxxxx
-----------------------------------
What to Do Next
-----------------------------------
This case is now closed. No additional steps are required by you.
-----------------------------------
Other Details
-----------------------------------
This transaction was reversed for the following reasons(s):
- We did not receive tracking information.
- We did not receive a reply to our request for information within the
required time period.
- The transaction was not marked as "SPP Eligible".
For further assistance, please log in to your PayPal account and click
the
Help link located in the top right corner of any page, or email our
Chargeback Department at the email address below. Be sure to include
your
case ID number in the subject of the email.
Thank you for your patience and cooperation in helping us with this
matter.
We appreciate your business and regret that you experienced a
chargeback.
Sincerely,
PayPal
Chargeback Department
Email: [email protected]
Fax: +1-402-537-5755
CB:PP-403-955-872:R4:USD25.00:01162008:73X86095PN170270P
Bu mailin ardından birkaç gün sonrada aşağıdaki mail geldi;
Kod:
Dear xxxxxxxxx,
Recently your PayPal account balance has fallen below zero. To ensure
uninterrupted access to your PayPal account, please bring your balance
to zero or a positive amount.
To add funds to your account:
1. Log in to your PayPal account.
2. Click "Restore Your Balance".
3. Follow the instructions to transfer funds to your PayPal account.
If your account shows that you owe money because of an open complaint,
you can visit the Resolution Center to resolve the issue as soon as
possible.
To access the Resolution Center:
1. Log in to your PayPal account.
2. Click the "Resolution Center" subtab on your Account Overview.
3. All open complaints will be listed.
If you have already added funds to your account and brought your
balance to at least zero, please disregard this message.
We appreciate your cooperation and invite you to reply to this email
with any questions.
Sincerely,
PayPal
Hesabıma girdiğimde kredi karı bilgisinin hemen altında -35$ negative balance görünüyor. Restore negative balance tıkladığımda ise servis geçici olarak hizmet veremiyor diyor. Yaklaşık 1 haftadır böyle.
2 Gün önce mail attım paypala. Birileri nasıl hesabımdan 35 dolar çekebilir kapatın hesabımı şeklinde.Gelen cevap ise şu şekilde oldu;
Kod:
Dear xxxxx,
Thank you for contacting PayPal. I am sorry to hear about this
situation, and understand your frustration and concern over the issue.
Your PayPal account has maintained a negative balance of -$35.00 for an
extended amount of time. As a result, you have received an email
notification from PayPal regarding the negative balance of your
account.
Please follow the proper instructions below to pay off your negative
balance.
Please send a check, cashier's check or money order to:
1. PayPal, Inc.
2. Attn: Accounting
3. P.O. Box 45950
4. Omaha, NE 68145
Please note the email address of the account to be paid.
Personal checks are only accepted in U.S. Dollars only. We will accept
cashiers checks or money orders in U.S. Dollars, Pounds Sterling,
Euros,
and Australian Dollars.
Accounts paid by personal check have to remain in good status for 30
days before the account can be reviewed. We are unable to accept credit
card payments to resolve this negative balance.
Please let me know if you need further assistance.
Sincerely,
Terrie
Risk Operations
PayPal, an eBay Company
Kısaca ben bu durumdan hiçbirşey anlamadım paypaldan çok iyi anladığım söylenemez lakin yapmam gereken nedir? Hesabı kapatmak için negative balanceden çıkmam gerekiyor bunun içinde 35 dolar benden çıkacak yine. Ama sistem hata verdiğinden onuda yapamıyorum.